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About Online Ordering
Customers in the
United States (and the rest of the world except Canada) should be ordering using
the regular 'Buy Now' button on each page. Shipping is configured specifically for US and
International locations.
Customers here at home in
Canada wishing to order should click on the Canadian flag and follow that link. Shipping
and taxes are set up specifically for Canada.
Duties and Taxes
and shipping:
For
the U.S.: there are no duties, tariffs, taxes or import
charges that have to be paid. Orders are shipped by UPS
usually within one business day. Continental US residents have their choice
of 3 levels of shipping service with UPS standard ground starting at $10.
Delivery Times For U.S.
Orders: Products ordered online before 2 P.M. eastern
time Monday thru Friday will usually ship out the same day.
|
Service |
Average Delivery Times |
| UPS
Standard Ground |
Allow
3 to 6 business days (depending upon distance from east coast). |
| UPS 2
Day Air |
Allow
up to 2 business days after order date. |
| UPS 1
Day Air |
Will
normally deliver by end of next business if ordered before 2 PM
eastern. |
Return
Policy
If you
ordered the wrong pickup or simply wish to return your purchase for a
refund, you must follow these guidlines:
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1) Contact
us by phone or by email for an RA (Return Authorization) number and shipping
instructions.
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2) No
returns will be accepted without an authorization.
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| 3)
Returns shipped incorrectly or labeled incorrectly will incur restocking
and/or handling charges. |
| 4)
Products that have been subject to modification, abuse or misuse
will not qualify for a refund. |
| 5)
The only thing that we can't refund is the cost of shipping. |
| 6) All
Refunds and exchanges must be requested within 30 days of your receipt
of shipment. |
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This
policy is extended to those customers who purchase our products online
or order directly. |
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For the UK,
Europe, Australia, New Zealand (and just about everywhere on earth):
There are Taxes ! We ship FOB meaning that you are responsible for
any duties, taxes, or VAT that is applicable to your country. Please note
that for most countries VAT and Duties will usually average around 20%.
For
Canada: GST and PST is charged for Ontario residents. The rest of the
country is charged GST only. Shipping is by either UPS or Canada Post XpressPost
service depending upon your area of residence.
We have
been getting our products to our customers using online ordering for the past
seven years.
In all of that time (and across the thousands of orders processed) our customers
have not had one instance of credit card fraud or difficulties due to online ordering.
Our online orders are
fully encrypted and our e-commerce site is directly provided by Internet Secure.
The security
technology is state of the art and your credit card information is transmitted only once
to Internet Secure.
All products are in stock
and will normally be shipped out to you on the next business day. All products come with a
100% no nonsense money back guarantee for your satisfaction.
We will be happy to accept Visa,
Mastercard, American Express and Discover at our secure e-commerce site.
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