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About Online Ordering
Customers in the United States (and the rest of the
world except Canada) should be ordering using the
regular 'Buy Now' button on each page. Shipping
is configured specifically for US and International
locations.
Customers here at home in Canada wishing to order
should click on the Canadian flag and follow that
link. Shipping and taxes are set up specifically for
Canada.
Duties
and Taxes and shipping:
For
the U.S.:
there are no duties,
tariffs, taxes or import charges that have to be paid.
Orders are shipped by UPS usually within one business
day. Continental US residents have their choice of 3
levels of shipping service with UPS standard ground
starting at $13.50
Delivery Times
For U.S. Orders:
Products ordered
online before 2 P.M. eastern time Monday thru Friday
will usually ship out the same day.
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Service |
Average Delivery Times |
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UPS Standard Ground |
Allow
3 to 6 business days (depending upon
distance from east coast). |
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UPS 2 Day Air |
Allow up to 2 business
days after order date. |
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UPS 1 Day Air |
Will normally
deliver by end of next business if ordered
before 2 PM eastern. |
Return Policy
If you ordered the wrong
pickup or simply wish to return your purchase for a
refund, you must follow these guidlines:
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1) Contact us
by phone or by email for an RA (Return
Authorization) number and shipping
instructions.
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2) No returns
will be accepted without an authorization.
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3) Returns shipped
incorrectly or labeled incorrectly will
incur restocking and/or handling charges. |
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4)
Products that
have been subject to modification, abuse
or misuse will not qualify for a refund. |
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5) The only
thing that we can't refund is the cost of
shipping. |
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6) All
Refunds and exchanges must be requested
within 30 days of your receipt of
shipment. |
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This policy is extended to those
customers who purchase our products online
or order directly.
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For the UK, Europe,
Australia, New Zealand (and just about everywhere
on earth):
There are Taxes ! We ship FOB
meaning that you are responsible for any duties,
taxes, or VAT that is applicable to your country.
Please note that for most countries VAT and Duties
will usually average around 20%.
For Canada: GST
and PST is charged for Ontario residents. The rest of
the country is charged GST only. Shipping is by either
UPS or Canada Post XpressPost service depending
upon your area of residence.
We
have been getting our products to our customers using
online ordering for the past ten
years. In all of that time (and across the thousands
of orders processed) our customers have not had
one instance of credit card fraud
or difficulties due to online ordering.
Our online orders are fully encrypted and our
e-commerce site is directly provided by Internet
Secure. The security
technology is state of the art and your credit card
information is transmitted only once to Internet
Secure. We do not receive nor store your credit card
information.
All products are in stock and will normally be shipped
out to you on the next business day. All products come
with a 100% no nonsense money back guarantee for your
satisfaction.
We will
be happy to accept Visa,
Mastercard, American Express and
Discover at our secure e-commerce site.
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